Shipping & Returns

100% Satisfaction Guarantee

Arrow Paper offers products manufactured to ensure high quality and availability. We guarantee all of our products for material quality and your satisfaction with color and product quality. We offer a full 100% refund or replacement product(s) guarantee, within 30 days of receipt.

Certificate of Tax Exemption

Currently, customers shipping bags to a California location must pay local and state sales tax. If you are a reseller and have a valid reason to be exempt from this tax you may fill out and fax to us a Certificate of Exemption, and the tax will be removed from your bill. You must have a Certificate of Exemption on file with us and you must notify us via email to take advantage of the exemption. California requires that all plates and dies are taxable.

To fax a certificate to us CLICK HERE and a window will open with the Certificate of Exemption. Using your Browser Print command, printout the certificate. Fill it out completely, Sign it, and Fax it to the FAX number at the top of the certificate. We will put the certificate on file. When you purchase product from us simply notify us by the email and we will remove the tax from you purchase price.

Thank You.

Return Policy

Call 800-864-7292 for refunds or replacements. The Sales Department will provide a Return Authorization Number (RMA #), which must accompany the returned product. All non-defective returned items must be in saleable condition. Customers are responsible for all shipping charges associated with the return of product.

Phone (toll-free): 800-864-7292


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